Returns and Exchanges

We want you to be 100% happy with your order! If for any reason you are not satisfied, you may return unworn, unwashed or defective merchandise with unbroken tags within 30 days for a full refund. See below for additional information regarding our return policy.

  • Returns must be postmarked within 30 days from the date your order shipped for full-price merchandise, or 14 days for sale merchandise. For sale merchandise, if you make your return after the specified time period, you will be credited the item's current selling price.
  • Any returns received after 30 days will not be accepted and returned to sender.
  • All apparel must be returned unworn, unaltered and with all original tags attached.
  • Some exceptions apply to our standard return policy: shoes must be returned unmarked and in the original undamaged shoe box, swimwear must be returned with the original sanitary lining and packaging intact.
  • All shipping and handling charges are non-refundable. We are unable to accept COD.
  • Returns will be processed back to your original form of payment. Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. 

For further assistance, please contact us via email at or call us on +60 163309382.

You may make your return using any trackable and insured shipping method. Please note that we are not responsible for lost packages sent using your own shipping method.

Simply ship your return to the address below:

Juby McDonald Inc.
3rd Floor, Rumah Rohas,
No.61, Jalan Raja Abdullah, 
Kampung Baru,
50300 Kuala Lumpur,

See below for details regarding refunds:

  • Returns will be processed back to your original form of payment.
  • If you received your merchandise as a gift, the refund will be processed back to the purchaser's original form of payment.
  • All refunds made within our return policy window will be for the full dollar amount of your purchase, minus original and return shipping charges.


All returns must be made within the time period specified in our return policy and in new, unworn condition. Some product categories also have additional return requirements; see below for details.

All shoes must be worn on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box, as this is considered a part of the product. Shoes that are returned without a box, in a damaged box, or with marked soles will not be accepted and will be returned to you.

In order for us to accept returns on swimwear, the original packaging and sanitary lining must be intact and undamaged.

Any returns received after 30 days will be returned to sender.

If an item that you have purchased from JUBYMCDONALD.COM goes on temporary sale or is permanently marked down within 10 days from the date of your purchase, you may contact us for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.  

Click here for Returns Form