FAQs

• HOW DO I MAKE A PURCHASE?

Shopping with JUBYMCDONALD.COM is easy; enjoy browsing the website and when you find  something you love, check the quantity and then click “Add to Cart” button. Once you have finished shopping, just click “Checkout” button on the top right corner of the website and then  follow the prompts to finish.

• WHAT METHODS OF PAYMENT DOES JUBYMCDONALD.COM ACCEPT?

JUBYMCDONALD.COM currently accepts payment by PayPal only at this time. We are unable to accept checks, cash, money orders or credit cards.

• DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No—you do not need an account with JUBYMCDONALD.COM in order to shop with us.
However, registering for an account with us is easy and provides you with the following benefits:

• Quick and easy checkout
• Personalized profile including payment options and address book
• Email updates: be the first to hear about product launches and exclusive events
• Calendar of events and ideas

• WHAT DOES IT MEAN IF AN ITEM IS ON PRE-ORDER?

Pre-order merchandise is any item that is available for sale but has not yet been received by our distribution center or that has sold out and is being restocked.

• CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.
However, returning or exchanging your purchase is easy; for additional information, please visit our Returns and Exchanges section or Contact Us via email at returns@jubymcdonald.com or by phone at +60163309382. We apologize for any inconvenience and look forward to assisting you!

• DO YOU SHIP TO PO BOXES?

No, we are unable to ship to PO Boxes.

• HOW CAN I TRACK MY ORDER?

Tracking your order with JUBYMCDONALD.COM is easy! Once your order has been dispatched, you will receive a confirmation email from FEDEX or JUBYMCDONALD.COM which will include a tracking reference number hyperlinked to FEDEX.COM. From there, you can follow the location  and status of your delivery.

• WHAT IS THE CUT-OFF TIME FOR DELIVERY?

Most standard shipping orders placed by 5 p.m. AEST will be processed on the same business day, and will be shipped within one business day after your order is placed. Please note that some orders may take longer to process. All orders are subject to payment approval.
We do not ship on Saturdays, Sundays or holidays.

• WHEN WILL MY ORDER ARRIVE AND HOW MUCH WILL SHIPPING COST?

You will be able to see an estimated arrival date for your order during the checkout process. For more information on delivery and to see shipping charges to your destination, please view our “PAYMENT, SHIPPING & DELIVERY POLICY” page.

• HOW DO I RETURN OR EXCHANGE MY ORDER?

Please return the shipment via any courier or registered mail based in your country. This will be done at your cost.

• WHEN I MAKE A RETURN, WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

For returns made within the date range specified in our return policy, you will be refunded the full value of your order, minus original and return shipping charges.

• HOW LONG WILL IT TAKE FOR MY REFUND TO COME THROUGH?

Please allow us approximately 7-14 business days to process returns; we will send you a confirmation email when your return is complete. See our Return and Exchanges section for  more information.

• CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?

Yes, we are able to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

• DO YOU OFFER GIFT WRAPPING?

No, but Juby McDonald Inc. prides itself on exquisite presentation of your purchased items. Your order will come delivered in a robust FEDEX carton containing a beautiful gift box and wrapped with a ribbon. You can email us if you want a personalized gift message.

• HOW CAN I BE NOTIFIED OF WEB PROMOTIONS AND SPECIAL OFFERS?

Sign up for our emails on JUBYMCDONALD.COM to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.

• DO YOU HAVE A QUESTION WE DIDN’T ANSWER HERE?

We’re glad to offer our assistance. Contact Us via email at info@jubymcdonald.com or by phone at +60 163309382, 7 days per week, between the hours of 10 a.m. and 12 a.m. AEST. We look forward to speaking with you!